FAQ & Policies

Customs:

I work full time as a custom jewelry designer and love doing custom work! I am happy to work with client provided stones after evaluation, with the caveat that the client does assume potential risk that is always the case in stone setting. Send me an email (daydreamersilver@gmail.com) and let's cook up something magical! 

Sizing: 

All rings are listed in US sizes. Necklaces and cuffs will have length information in the item description for you to refer to, and I am happy to extend or shorten them when possible.

Most of my ready to ship rings are not able to be resized in my studio, as I simply do not have access to specific tools that you might find at your local repair jeweler, such as a laser welder. Once the stone has been set, there is no way for me to change the size of a ring without running the risk of ruining the stone or the stone’s setting. I will include in the item description if resizing up slightly is something that I can accommodate or not for that piece. Rings cannot be sized down in my studio.

When in doubt, check the item description or send me a message - happy to provide further clarification! :)

Returns/Exchanges: 

Each piece of jewelry I create is slowly made with intention with my own two hands. Due to the time and energy that I put into my craft, product photography, and item listings, all sales are final, and I am unable to offer returns or refunds. Please read all descriptions carefully prior to purchase.

Custom pieces and finish in your size/style pieces are final sale and cannot be returned or exchanged. 

Shipping

I ship all orders via USPS. Your package will include a tracking number, and I will have your ready-to-ship item at the post office within 5 business days. I offer complimentary domestic (USA) shipping. As much as I wish that I could hand deliver each package to you lovelies, please keep in mind that I have no control over delivery date once I hand your package over to the post office, and am not responsible for lost or stolen packages. 

I do ship international, and it is so special to me that I have been able to connect with people all over the world through my art. Please keep in mind for orders shipping outside of the United States that any applicable customs, tax and/or duty charges will be the responsibility of the buyer.

Materials & Care: 

I source all of my metal from Rio Grande, a reputable name in the jewelry industry. I source stones from independent lapidaries and reputable sources where there are as few hands as possible from mining to finished gem.  

The majority of my work is in sterling silver. Sterling silver will tarnish naturally over time due to oxidation from compounds in the air. This will cause the metal to have a discolored or dull appearance. There are a few ways to fight tarnish. The first is to store your silver jewelry in an airtight container when not being worn. You can find anti-tarnish strips, bags, and boxes online (such as on Amazon) to help protect your jewels. The oils from your skin will also help to prevent tarnish, so wearing your jewelry will help to protect from tarnish as well! I clean my jewelry at home with dawn dish soap, water, and a very gentle scrub with a soft bristled toothbrush. You can use a polishing cloth as well to wipe away tarnish, but be careful around areas with patina, as the polishing cloth will remove this as well! 

I use natural stones in my jewelry unless otherwise stated. Soft stones, especially opals and turquoise, should be kept away from water, lotions, and harsh chemicals/cleaners. Stones are delicate and can crack or break if knocked against hard surfaces or dropped.

Jewelry should be removed before showering, swimming, handwashing, and any activity that might cause them to be knocked against a hard surface or exposed to chemicals such as chlorine. For the love of God, please remove your rings before going to the gym lol. 

All in all, these pieces are treasures and should be treated as such! If you take care of your jewelry, you will be able to enjoy it for years to come :)

Repairs:

I understand that sometimes things happen! If something happens to your piece, please send me an email ASAP! You can use the "contact me" tab on my website or send directly to daydreamersilver@gmail.com - both will send the message to my inbox! Please attach pictures and description of the damage as well so I can determine the best course of action for a repair. I am happy to do most minor repairs for free as long as it is within my skill and tool wheelhouse, however if a chain or other large component needs to be fully replaced, the cost of the repair will be at my discretion based on the labor/part needed.

The majority of stones I use are hand cut by independent lapidary artists. This means that each stone is one of a kind in shape and color and it may not be possible to replace a damaged stone as the setting would not fit another stone.